BHR Hosting and Shout cast
THIS POLICY IS PART OF OUR TERMS OF SERVICE
ALL FEES ARE NON WAIVER ABLE
All clients are to comply with payment processors to ensure that payments complete. If a payment is held up by a payment processor the client could be recharged for the payment through another payment processor and refunded through the old processor. If the client refuses to comply with this process the payment will be deemed as Fraud. and could have their account turned over to a collection agency.
All clients bills will typically be due on the 3rd or the 5th of each month, but could vary due to the date you set up service. You will be given 5 days after the due date to get in your payments with out a suspension or fees. After the 5th day you account will be suspended for non payment and the client will need to pay the reinstatement fee. Once the Bill and fee is paid account will resume. If you account goes over 30 days it could be removed from the Server and have to have it reinstalled .. Labor fees may apply.
Clients do have the option to pay ahead, and have Credit on their account, so they will never be late.
For Clients that have current Active Services: A cancel request must be placed on each service listed in their account in the system under their Active services. Such requests can only be placed 20 days before the due date or before. Clients can make a Manuel request but it must be within the same time frame to be eligible or the next Invoice will be due, and the cancel will not take effect till the following billing cycle To make it simple in a 30 day month if you paid on your due date, you only have a 10 day window to cancel your service before you will be not able to cancel till the next invoice is paid. This part of the policy does not apply to new orders.
Penalty for failure to give such notice is possible deletion of your account on the server without notice and you would still owe the bill. All Backups and contents of Backups become property of BHR HOSTING/ OBG . If you want a Copy of backups you will have to pay backup cost as in the TOS. There is no deviation from this policy and if you bill is not paid on time you are subject to all other fees and actions.
New Accounts/services with a future due date: If you set up service and than cancel, you are still responsible to pay for the 1st month of service and an early termination fee $150. all will be due on the 1st month of service Invoice, If client fails to pay all other fees, late & collection may apply. REMEMBER IN THE TOS ALL SALES ARE FINAL, ALL ORDERS ARE FINAL This type of action could also be considered criminal account fraud and could be sent on for further action.
If you fail to pay on your account or just abandon your account it will be sent to collection. The collection agency or our company has the right to asses any costs or fees to collect the past due amount. That may include court costs, lawyer fees, administrative fees and any other costs until your account is paid in full. We also charge a collect fee of $200 per Invoice. You invoice will also be charged a $75 late fee per month till it is paid.
l BILLING POLICY UPDATED APRIL 1, 2014